FAQ

Shirts, Fit & Care

What kind of T-shirt is this?

Soft, 100% ring-spun cotton with a classic unisex fit.

Lightweight, comfortable, and easy to wear without feeling stiff or heavy. The fit is regular, not oversized, with enough room for everyday comfort.

How does the sizing run?

Classic unisex fit. Most people should order their usual size.

If you prefer a looser fit, want more room through the chest or body, or are between sizes, size up.

Best move: compare the size chart to a T-shirt you already own and like. That beats guessing every time.

What if I’m between sizes?

Size up.

The shirts have a regular unisex fit, not an oversized fit, so going up gives you more room through the chest and body.

Are your shirts for men or women?

Unisex.

Thorn & Wilder is for adults with limited patience, which appears to be a shared human condition.

Will the shirt shrink?

The cotton is preshrunk, but you can still expect about 2–3% shrinkage if you use warm water or high heat.

To help keep it in shape:

Turn it inside out before washing
Wash in cold water
Tumble dry low
Avoid high heat

Cold wash, low heat, no drama.

How should I wash my shirt?

Inside out, cold water, with like colors. Tumble dry low. No bleach. No ironing directly over the print.

The shirt does not require a ceremony. Just don’t cook it.

Printing & Product Details

How are the shirts printed?

Each shirt is printed to order, with the design printed directly into the fabric instead of sitting on top of it. That helps the print feel soft and wearable, instead of stiff or plasticky. The design should look crisp, readable, properly placed, and ready for regular rotation.

Since every shirt is made individually, slight variation in placement or color can happen. That’s normal. Poor print quality is not.

What if the print looks slightly different from the product photo?

Product photos are a close preview. Screen brightness, shirt color, and garment variation can shift the look slightly.

What should not vary: a crisp, readable print that looks intentional and ready to wear.

What if my shirt arrives damaged, defective, or misprinted?

If your shirt arrives damaged, defective, misprinted, or not what you ordered, we’ll review it quickly. If the issue is verified, we’ll replace it at no cost to you.

Poor print quality is not your problem to solve. Send the photo; we’ll take it from there.

Shipping & Delivery

How long does shipping take?

Most orders arrive in about 7–10 business days after you order, including production and shipping.

Holidays get crowded, so delivery can take longer during peak season.

Tracking lands in your inbox as soon as your order ships.

Do you offer free shipping?

Yes. Orders over $55 ship free.

Orders under $55 ship for a flat $4.95.

Simple as that.

Where will my shirt ship from?

Our shirts are printed right here in the USA.

Thorn & Wilder Shirt Co. is owned by a family based in central Arizona, but your shirt may ship from one of our U.S. print partners.

Do you ship internationally?

U.S. only for now.

Can I order multiple shirts at once? Will they ship together?

Yes, and usually yes.

Since everything is made to order, multiple items can occasionally ship separately depending on production timing. If that happens, each shipment gets its own tracking number.

You will not pay extra shipping if your order ships in separate packages. That part is on us.

How do I track my order?

You’ll get a tracking email as soon as your order ships.

Can I ship this as a gift?

Absolutely. Order it to their address, not yours, and you’re most of the way there.

We do not currently include gift receipts or gift notes in the package, so if it is a surprise, you may want to give them a heads-up yourself. Or just take the credit when it arrives. Your call.

What if my order is lost in transit?

If tracking stops moving or your package appears to be lost in transit, contact us with your order number.

We may need to wait a short period after the estimated delivery date before a lost-package claim can be filed. If the carrier confirms the package is lost and the shipping address was correct, we’ll work with our print partner to get a replacement sent at no cost to you.

Please contact us within 21 days of the estimated delivery date so we have time to review the issue and submit the claim.

What if my package says delivered but I don’t have it?

First, check the tracking link and look around the delivery area, mailbox, porch, side door, front office, parcel locker, neighbors, or local post office.

Sometimes packages show up a little later after being marked delivered. Annoying, but it happens.

If tracking shows the package was delivered, the carrier considers the order delivered. Thorn & Wilder is not able to replace or refund packages that are lost, stolen, or misdelivered after delivery confirmation. Please contact the carrier directly so they can check the delivery details.

Orders, Changes & Returns

Can I change or cancel my order?

Notice a mistake? Contact us immediately.

Because each shirt is made to order, changes or cancellations may not be possible once production starts. This includes size, color, address, and design.

Check everything before you place the order.

What if I entered the wrong shipping address?

If the order has not entered production or shipped, we may be able to help update the address. Once production or shipping has started, changes may not be possible.

If an incorrect or incomplete address causes the package to be returned, we may be able to reship it after it comes back to our print partner. The customer is responsible for the cost of reshipping to the corrected address.

Double-check your address before ordering, especially if your browser likes to autofill chaos.

Do you accept returns or exchanges?

If your shirt arrives damaged, defective, misprinted, or not what you ordered, contact us within 21 days of delivery. If the issue is verified, we’ll replace it at no charge.

Because each shirt is made to order, we do not accept returns or exchanges for size changes, color changes, wrong shipping addresses, or change of mind. Please check the size chart, shirt color, and shipping details before ordering.

If you are between sizes or want more room through the chest or body, sizing up is the safer call.

About Thorn & Wilder

Where are you located?

Thorn & Wilder Shirt Co. is owned by the Mitchelson family in central Arizona.

Our shirts are printed right here in the USA.

Do you make custom shirts or take design requests?

We do not make custom one-off shirts right now, but design requests are welcome.

Send us your idea through the contact form. We can’t promise it will become a shirt, but if it fits the store, the print process, and our general tolerance for public-wearable irritation, we’ll take a look.

How can I contact you?

Use the contact form. Include your order number if it is about an existing order.

We aim to reply the same day. If it is a weekend or the inbox is being unreasonable, hang tight. We’ll get there as soon as we can.