Shipping policy

Last updated: July 22, 2026

Thorn & Wilder Shirt Co. currently ships within the United States only.

Shipping Rates

Orders under $55 ship for a flat rate of $4.95 within the United States.

Orders over $55 qualify for free standard shipping. At current shirt pricing, that means orders of two or more shirts qualify for free shipping.

The applicable shipping rate will be shown at checkout.

Made-to-Order Processing

Every Thorn & Wilder shirt is made to order. Your shirt is produced specifically for you after your order is placed rather than pulled from existing inventory.

Production begins as quickly as possible. Most orders arrive within approximately 7–10 business days after the order is placed. This estimate includes both production and shipping time.

Business days do not include weekends or federal holidays.

Delivery dates are estimates and are not guaranteed. Orders may take longer during holidays, periods of high order volume, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

Order Confirmation and Tracking

You will receive an order-confirmation email at the address provided during checkout.

You will receive a tracking email once your order ships and tracking information becomes available. Tracking may take a short time to update after the carrier receives the package.

Where Orders Ship From

Thorn & Wilder Shirt Co. is owned by the Mitchelson family in Chino Valley, Arizona.

Our shirts are printed and shipped from facilities within the United States.

Multiple Packages

Orders containing multiple items may occasionally arrive in separate packages or on different days because of production timing.

If your order is divided into multiple shipments, separate tracking information will be provided when available.

You will not be charged additional shipping because an order ships in separate packages.

Shipping Addresses

Please review your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error, contact us immediately through our website contact form. If the order has not entered production or shipped, we may be able to update the address.

Once production or shipping has started, changes may not be possible.

Thorn & Wilder Shirt Co. is not responsible for an order delivered to an incorrect address entered by the customer.

If an incorrect or incomplete address causes your package to be returned, contact us promptly. We will check whether the package can be reshipped to the corrected address. If it can, the customer is responsible for the new shipping charge.

Order Changes and Cancellations

If you need to cancel an order or change its size, color, quantity, design, or shipping address, contact us immediately through our website contact form.

Changes or cancellations are only possible if the order has not yet entered production.

Once an order has been submitted for production, it cannot be canceled or changed. Sending a request does not guarantee that the order can be stopped.

Delayed or Stalled Tracking

Carrier tracking does not always update at every stage of transit. A package may continue moving even when the tracking information has not changed for several days.

If tracking stops moving or the estimated delivery date has passed, contact us with your order number so we can review the shipment.

We may need to wait a short period after the estimated delivery date before a lost-package claim can be filed.

Packages Lost in Transit

If your package has not arrived, please contact us no later than 21 days after the estimated delivery date shown in your tracking information.

If the carrier confirms that the package was lost and the shipping address provided at checkout was correct, we will work with our print partner to send a replacement at no cost to you.

Requests received after this 21-day period may be too late for us to submit a claim with the carrier or print partner.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot find it, please:

Check the tracking link and confirm the delivery address.
Look around the mailbox, porch, side door, garage, parcel locker, front office, or other possible delivery areas.
Ask household members and nearby neighbors whether they received it.
Allow a short amount of additional time, because carriers occasionally mark packages delivered shortly before completing delivery.
Contact the carrier or local post office directly and ask them to review the delivery details.

If tracking shows that the package was delivered, the carrier considers the order delivered.

Thorn & Wilder Shirt Co. is not able to replace or refund packages that are lost, stolen, or misdelivered after delivery confirmation. Please contact the carrier directly so it can investigate the delivery.

Damaged Packages or Products

If your package or shirt arrives damaged, defective, misprinted, or not what you ordered, contact us within 21 days of delivery. Sooner is better.

Please include:

Your order number
A description of the issue
Clear photos showing the problem
Photos of the packaging and shipping label when the package itself was damaged

We will review the issue promptly. If the problem is verified, we will replace the affected item at no cost to you.

Additional details are available in our Returns & Quality Guarantee Policy.

Carrier, Weather, and Other Delays

After an order has been transferred to the shipping carrier, transportation and final delivery are handled by that carrier.

Thorn & Wilder Shirt Co. is not responsible for delays caused by severe weather, natural disasters, service interruptions, transportation problems, inaccurate carrier scans, or other circumstances outside our reasonable control.

We will still assist with reviewing delayed or stalled shipments when possible.

Contact Us

For questions about an order or shipment, contact us through our website contact form or by email:

Thorn & Wilder Shirt Co.
Chino Valley, Arizona
thornandwilder@gmail.com