Refund policy

Last updated: July 22, 2026

We stand behind the quality and accuracy of every Thorn & Wilder Shirt Co. order. If your item arrives damaged, defective, misprinted, or not what you ordered, contact us and we will make it right.

Because every item is made to order, we do not accept returns or exchanges for size selection, color selection, incorrect shipping addresses, change of mind, or other customer-ordering errors.

Damaged, Defective, Misprinted, or Incorrect Items

damaged;
defective;
misprinted;
with a significant print-quality problem;
in the wrong size, color, or design because of a fulfillment error; or
otherwise materially different from what you ordered.

Sooner is better, since prompt notice gives us more time to review and resolve the issue.

Please include:

your order number;
a description of the problem;
clear photos showing the entire item;
close-up photos clearly showing the issue; and
photos of the packaging and shipping label when relevant.

We may request additional information or photos if needed to verify the problem.

If the issue is verified, we will replace the affected item at no cost to you. If a replacement cannot reasonably be provided, we may issue a refund for the affected item instead.

You generally will not need to return a damaged, defective, misprinted, or incorrect item unless we specifically ask you to do so.

Slight Print and Color Variations

Product photos provide a close preview of the item you will receive. Screen settings, shirt color, fabric variation, and the printing process may cause slight differences in color or appearance.

Because each shirt is printed individually, small variations in print color or placement may occur. These normal production variations are not considered defects.

The finished design should still appear crisp, readable, properly placed, and intentional. Significant printing errors, poor print quality, or an item that is materially different from what you ordered may qualify for replacement under this policy.

Size and Fit

We do not accept returns or exchanges because an item does not fit as expected or because a different size is preferred.

Our shirts have a classic unisex fit and are not oversized. Most customers should order their usual size. Customers who are between sizes or want more room through the chest or body should size up.

Please review the product description and size chart before ordering. For the most reliable comparison, measure a T-shirt you already own and like and compare those measurements with the size chart.

Change of Mind and Ordering Errors

We do not accept returns, exchanges, or refunds for:

change of mind;
choosing the wrong size;
choosing the wrong color;
ordering the wrong design or quantity;
deciding that you prefer a different item;
entering an incorrect or incomplete shipping address; or
other customer-ordering errors.

Please review your item selection, size, color, quantity, and shipping address before completing your purchase.

Order Changes and Cancellations

Because each item is made to order, changes or cancellations may not be possible once production starts. This includes changes to the size, color, quantity, design, or shipping address.

If we are able to cancel the order before production begins, the canceled amount will be refunded to the original payment method.

Sending a change or cancellation request does not guarantee that the order can be stopped.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Contact us immediately if you notice an address error. If the order has not entered production or shipped, we may be able to update the address. Once production or shipping has started, changes may not be possible.

If an incorrect or incomplete address causes your package to be returned, contact us promptly. We will check whether the package can be reshipped to the corrected address. If it can, the customer is responsible for the new shipping charge.

Lost Packages and Delivery Issues

Packages lost before confirmed delivery are addressed under our Shipping Policy.

Please contact us within 21 days after the estimated delivery date if you believe a package has been lost in transit.

If the carrier confirms that the package was lost and the shipping address provided at checkout was correct, we will work with our print partner to send a replacement at no cost to you.

If tracking shows that a package was delivered, the carrier considers the order delivered. Thorn & Wilder Shirt Co. is not able to replace or refund packages that are lost, stolen, or misdelivered after delivery confirmation. Please contact the carrier directly so it can investigate the delivery details.

Unauthorized Returns

Do not mail an item back to the address shown on the shipping label or to Thorn & Wilder Shirt Co. unless we specifically instruct you to do so.

Returning an item without authorization does not guarantee a refund, replacement, exchange, or reshipment. The return address shown on a package may belong to the facility that produced the order and is not necessarily a customer-service return location.

Refunds

Our standard resolution for a verified damaged, defective, misprinted, or incorrect item is a free replacement.

A refund may be issued when:

an eligible order is successfully canceled before production begins;
a verified product problem cannot reasonably be resolved with a replacement; or
we otherwise determine that a refund is the appropriate resolution.

Approved refunds are issued to the original payment method. After a refund is processed, the time required for it to appear in your account depends on your bank, card issuer, or payment provider.

Original shipping charges are not refundable unless the refund results from our error or a verified fulfillment problem affecting the entire order.

Sale and Discounted Items

Sale and discounted items remain covered for verified damage, defects, misprints, or fulfillment errors.

They are not eligible for return, exchange, or refund because of size selection, color preference, change of mind, incorrect shipping information, or another customer-ordering error.

Your Legal Rights

Nothing in this policy is intended to limit any rights that cannot legally be waived under applicable law.

Contact Us

To report a problem or ask a question about an order, use our website contact form or email:

Thorn & Wilder Shirt Co.
Chino Valley, Arizona
thornandwilder@gmail.com

Please include your order number whenever your message concerns an existing order.